All orders will be shipped to the address you provide at Checkout. Please ensure your address is correct.
➤ Delivery for all jewellery and metal bags is sent through Royal Mail 1st Class Signed for Mail to destinations in the United Kingdom and takes 1 - 2 working days once the item has been dispatched.
* Please make sure that you are at home to collect the parcel otherwise the post office will provide you with a slip to choose a date to collect your parcel.*
There are 2 methods of shipping for International Customers:
➤ Royal Mail International Standard (NO tracking information)
➤ Royal Mail International Tracked / Signed for (Highly Recommended).
➤ Royal Mail International Standard delivery DOES NOT PROVIDE TRACKING INFORMATION therefore you cannot track the whereabouts of your parcel and we cannot be held responsible if there is a problem with the arrival of your parcel as it is out of our control.
➤ Royal Mail International Tracked / Signed for provides you with the relevant tracking information to locate your parcel.
You can select the shipping method of your choice at checkout.
* This method is highly recommended for International Orders *
Delivery for Metal Bags International Customers
All orders for metal bags (outside the UK) are sent by Royal Mail International Tracked / Signed and also takes approximately 3-5 Working days to reach destinations in Europe once dispatched & approximately 7-10 Working days to reach destinations outside of Europe and the UK.
Royal Mail International Tracked / Signed provides all customers with the relevant tracking information therefore you can track the whereabouts of your parcel.
Delayed & Lost Parcels
The above time frames are the estimated times a parcel reaches your country provided by Royal Mail & any delays are completely out of our control.
Sometimes International packages can have a delay of up to 6 weeks due to customs, so please allow extra time to receive your parcel. These delays are completely out of our control, however if you have chosen International Tracked & Signed for Delivery we can do everything on our side to locate your parcel.
If International Standard delivery (no tracking information provided) is chosen at checkout, we can't be held responsible as it takes up to 45 working days before Royal Mail can investigate the whereabouts of the purchase.
Without tracking I am unable to send you a replacement or refund until Royal Mail have investigated.
◉ These shipping rates exclude bank holidays, where there may be a delay as Royal Mail operate a delayed service during bank holidays.
Please note that a WORKING DAY does not include weekends and bank holidays.